Collection Team Leader

Comatrix Collection Service - We are a professional collection service provider that deals with helping various loan agencies in retrieving back their bad-loans as fast and effectively as possible. We make calls to customers to pay their outstanding debts, Send messages to customers, Guide customers through the payment process, Persuade reluctant customers to make payment promptly, Meet weekly and monthly targets, Give proper and correct report of work.

We build a professional team with experienced collectors for every loan agency, using SMS, calls, emails, various social media platforms to remind and encourage overdue customers to make repayments.

Location: Ijaiye, Lagos
Employment Type: Full-time

Responsibilities
As a team leader for a recovery officer job, your duties will include:

• Reporting on team performance and presenting findings to management.
• Handling escalated cases and resolving conflicts within the team.
• Setting performance goals and targets for team members.
• Monitoring the progress of recovery efforts and ensuring compliance with regulations and policies.
• Analyzing data and performance metrics to identify areas for improvement.
• Ensuring that all recovery activities are conducted ethically and in accordance with legal requirements.
• Providing training and guidance to team members on recovery processes and techniques.
• Supervising and coordinating the activities of the recovery team.
• Developing strategies to optimize recovery processes and increase efficiency.

How to Apply
Intrested and qualified candidates should send their CV to: [email protected] using "Collection Team Leader" as the subject of the email.

Note: For more information, Whatsapp 08137186451.